ServiceNow Tips and Tricks – Custom Approval Actions

In an earlier post, I mentioned creating a custom approval state, “Rework.”  It is used by my company as sort of a mid-way point between approval and rejection.  (Maybe the request is missing information, or the approver would like to see something different in the request, but doesn’t want the requester to fill out the entire form again – just change the part that is wrong.)  Today, we’ll examine how I did that.  It’s really not that hard once you understand where to go to to make the changes.

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Selenium Testing in ServiceNow – A Journey Part 5

So hopefully by now, you’ve set up your environment, understand how Selenium interacts with ServiceNow forms, wrote your first test (or more), and understand some common pitfalls that you may face during testing.  Today we’ll talk about handling approvals, something I neglected in the first few posts.

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