ServiceNow Tips and Tricks – Custom Approval Actions

In an earlier post, I mentioned creating a custom approval state, “Rework.”  It is used by my company as sort of a mid-way point between approval and rejection.  (Maybe the request is missing information, or the approver would like to see something different in the request, but doesn’t want the requester to fill out the entire form again – just change the part that is wrong.)  Today, we’ll examine how I did that.  It’s really not that hard once you understand where to go to to make the changes.

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